Consultation will be done through BeautyChat.

You can. That’s the function of Beauty Chat. But please understand if we give a slow response.

Only members will be able to use our promotion code, receive Zia Beauty News and newest products. We are planning to give more benefits in the future.

Click “EDIT PROFILE” on My Account page to change your email address. Zia Beauty News will be sent to your new email.

After log in, you can change your information through “Edit Profile” on My Account page.

Delivery fees may vary depending on delivery method, destination and products weight.

If products you ordered have been sent to different address, please contact our Customer Service. But if you put a wrong address, shipment may be delayed or sent to another address. Make sure you write the right address.

Zia Beauty Care always checks customer orders carefully. But if you received a different product, please contact our Customer Service.

If it’s still in the same city, you can contact our Customer Service. But if you want to change the address in a different city, you have to cancel your order and re-order it. You probably cannot use the same promotion code and delivery fees may be different with your first order.

We need time to confirm your payment and prepare your order. 

Your products will be delivered in three days after we confirm your order. But delivery time may vary depending on delivery method, destination and delivery process from carrier.

Yes, we ship to different countries.

No. Only Zia Beauty Care member will be able to order. It’s possible for everyone to be a member of Zia Beauty Care, free of charge with your email address. Click SIGN IN or REGISTER in top of the page to join our membership.

1. Indonesia Bank Transfer
2. International Credit Cards / Debit Cards: VISA, Master Card, JCB
3. Paypal

We’re sorry to inform you that we don’t provide that payment method. If you order via Zia Beauty Care website, you should pay first.

We’re sorry to inform that we cannot exchange any product. You have to cancel and order products you want.

We cannot change your order, but you can cancel it and re-order product you want to buy. For further information, please contact our Customer Service.

Please contact our Customer Service for more information because we’re afraid we already sent your order to carrier.

We cannot receive any product that’s already suitable with your order.